Returns & Refunds Policy

Return & Refund Policy | Glowvian

 

Effective from: April 2025

Website: www.glowvian.com

 

At Glowvian, your satisfaction is our commitment. If your purchase didn’t go as planned, we’re here to make things right. Please read our return and refund policy carefully.

 

 

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1. Return Eligibility

 

You may request a return within 3 days of receiving your order if:

 

You received a damaged or expired product

 

The product is wrong or mismatched from what was ordered

 

The seal is broken or the product is visibly defective upon arrival

 

 

Requirements:

 

The product must be unused, unopened, and in original packaging

 

Must include the invoice/order ID

 

Return must be confirmed via our support team before sending

 

 

 

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2. Items Not Eligible for Return

 

We cannot accept returns for:

 

Used or opened products (especially supplements, skincare or food items)

 

Items on clearance or flash sales

 

Return requests made after 3 days of delivery

 

Any allergy reactions (unless pre-declared on the label)

 

 

 

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3. How to Initiate a Return

 

1. Message us on WhatsApp: +8809617554466 or email support@glowvian.com

 

 

2. Send your Order ID and clear photos/videos of the issue

 

 

3. Await approval and return shipping instructions

 

 

4. Send the item back to the address we provide (within 48 hours of approval)

 

 

 

 

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4. Refund Process

 

Once we receive and inspect your return:

 

Refunds are processed within 7 working days

 

Refunds are issued via bKash, Nagad, or bank transfer

 

Delivery fees are non-refundable unless the issue is from our side

 

 

 

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5. Exchange Policy

 

You may request an exchange if:

 

The item is damaged

 

You received the wrong product

 

 

Note: Exchanges depend on stock availability.

 

 

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6. Order Cancellation Policy

 

You may cancel your order before it is dispatched. Once shipped, cancellations are not allowed.

 

 

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7. Final Note from Team Glowvian

 

We aim to deliver original, trusted, and high-quality wellness & skincare products across Bangladesh. Your happiness and health matter to us — thank you for choosing Glowvian.

 

 

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Need Help?

 

Customer Support (10 AM – 9 PM):

Phone / WhatsApp: +8809617554466

Email: support@glowvian.com

Website: www.glowvian.com

 

 

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